Automate, Satisfy, Save.

As a leader in automated customer care solutions, First Data Voice Services applications touch 30 million customers a month, providing high-quality Interactive Voice Response (IVR) across a variety of industries. Our applications drive customer satisfaction with superior usability and operational savings via customer self-service and improved call center efficiency. FDVS develops and hosts outsourced, automated voice applications from a secure, world-class set of network facilities.

Learn more…

Automated Customer Care Solutions

A leader in automated customer care, First Data Voice Services provides highly scalable Interactive Voice Response (IVR) solutions.

Learn more…

Intelligent Outbound Solutions

With 2Way-Connect,SM First Data Voice Services delivers one-way or two-way communications for virtually any business transaction.

Learn more…

Call Routing

First Data Voice Services delivers a full suite of Computer Telephony Integration (CTI) solutions to improve your caller experience.

Learn more…

Flexible Deployment Solutions

Depending on the specific needs of your company, First Data Voice Services solutions can be deployed in the following three ways:

  • First Data Managed
  • Co-Managed
  • Client Managed

Learn more…

Why First Data Voice Services?

First Data Voice Services can find the right balance of customer service automation for your business. Our broad knowledge of industry best practices will help you:

  • Improve the customer experience
  • Upsell through automated channels (inbound/outbound)
  • Enable real-time application changes and activations
  • Reduce operational expenses
  • Leverage innovative technology (Speech Recognition, VoIP, CTI)

First Data Voice Services delivers predictable business results for our customers. Our value is driven by:

  • Hosted/Client Supported Model – Eliminates high upfront capital and development costs
  • ROI Focused – Consistently deliver solutions that drive satisfaction up and costs down
  • Partnership Orientation – high client retention rates due to continuous improvement approach

Learn more about the benefits of working with FDVS…

News, Updates & Downloads

Hear for Yourself

First Data Voice Services has vast experience with automating call solutions in many industries. Our consultative approach begins with an initial evaluation and testing of your existing customer contacts, critical business processes and reporting. First Data Voice Services IVR experts will make immediate recommendations for improving the effectiveness and efficiency of your customer interactions. Listen to some examples of customer applications below or view our Success Stories to see a broad sampling of the work we’ve completed across industries.

Voice Samples

Get the Flash Player to see this player.