About First Data Voice Services
Our applications are mission critical. They’ll support your Web-based systems and provide integration for multi-channel customer service using the best of today’s technologies and new emerging standards. Our client-focused applications are created in a collaborative manner—all hosted on the FDVS voice processing infrastructure.
First Data Voice Services is an outsourcing partner that is flexible enough to give you the level of support necessary to deliver superior customer service using the latest technology solutions, without significant capital expenditures or specialized staff.
Why FDVS
FDVS offers a hosted solution with multiple models of deployment depending on your internal capabilities and desired level of management. While speech recognition and other emerging technologies have greatly expanded IVR usability and potential application set, they have also added cost and complexity to IVR development and maintenance. With FDVS, you can eliminate the upfront technology costs and benefit from our team’s expertise in designing “best of breed” applications that will drive business results. We offer a complete IVR solution, including professional services such as program design and application development, systems and Web integration and a full range of existing industry applications, which add up to a total resource for our clients unmatched by any competitor.
Our focus is on the emerging “anywhere, anytime” customer service environment—whether that’s multi-modal support or complete Web integration. FDVS has been creating successful, flexible, high-capacity programs since 1988 for some of the largest companies in the world. We can work together to create one for you.