Partners

Since we started in 1988, First Data Voice Services has been focused on providing clients the most reliable and technically advanced Interactive Voice Response (IVR) solutions available. This means we spend significant energy seeking out partners with leading-edge applications, hardware and other systems so that our hosted platform represents the best technology the marketplace has to offer. Our primary platform partners include:

  • Genesys: the market leader in contact center software and a pioneer in the development of computer telephony integration
  • Nuance: the world’s largest portfolio of speech products for improved customer service and business efficiency
  • Nortel: a trusted leader in the development of telecommunications hardware and software solutions for major corporations, service providers and government institutions around the world

In addition, reliable IVR solutions are founded on a reliable telecommunications infrastructure. We have partnerships with the primary nationwide network providers to deliver the connectivity needed to run your applications:

  • AT&T
  • Sprint
  • Verizon

Long-term strategic partnerships continue to be vital to our future. Our alliances are customer focused, and enable deployment of leading technologies such as advanced speech recognition, text to speech, inbound/outbound notifications, or may include service partners with a strong set of industry skills necessary to compete in an automated customer care environment.

We welcome your interest as a potential strategic partner. For more information about our partner programs, contact us.