First Data Voice Services

Success Stories

First Data Voice Services professional services team has developed highly successful applications for a wide variety of industries, including financial services, healthcare, retail and utilities. Adding the power of speech allows customers to easily navigate a broad range of specific transactions never before available with simple touch-tone technology.

Benefits of Partnering with First Data Voice Services

• Financially stable partner
• Low capital expenditure
• Extensive voice expertise including application development and ongoing continuous improvement
• Flexible application development, management and control
• Comprehensive outsourcing provider for build, rollout and deployment
• Strategic vision to incorporate leading-edge technologies

Sampling of First Data Voice Services Success Stories

• Hotel Loyalty Program Enrollment and Customer Support
• Promotion Support for Major Consumer Sweepstakes
• Credit Card Activation and Address Verification
• Stored Value Card Program Customer Support
• Health Care Research and Study Enrollment
• Insurance Claims Status
• Skills based Call Routing for Large Call Center Operation
• Multi-Modal (Web/IVR) Tool for Customer Account Status Lookup

Industry Solutions

• Financial Services
• Insurance
• Retail
• Healthcare
• Promotional
• Services
• Travel & Hospitality
• Utilities