Industry Solutions: Healthcare

Like insurance, the healthcare industry generates significant call volume to and from customers needing assistance in appointment scheduling and confirmation, clarification on procedures and policies, and a myriad of other issues. FDVS can help health care providers with:

  • Outbound appointment reminders
  • Outbound treatment reminders
  • Enrollment in medical research programs
  • Forms distribution via fax-on-demand

Patients need support navigating what can often be a very confusing healthcare system and automated care applications are a great way to drive patient peace of mind and improved provider efficiency.

Customer Case Study – Healthcare

Healthcare IVR Applications Help Healthcare Group Increase Call Volumes by 300%

Challenge

An association of more than 6,000 member physicians needed a promotional program to encourage frequent and chronic heartburn sufferers to see their doctors regarding potential diagnosis of a more serious illness. Read more…