Industry Solutions: Healthcare
Like insurance, the healthcare industry generates significant call volume to and from customers needing assistance in appointment scheduling and confirmation, clarification on procedures and policies, and a myriad of other issues. FDVS can help health care providers with:
- Outbound appointment reminders
- Outbound treatment reminders
- Enrollment in medical research programs
- Forms distribution via fax-on-demand
Patients need support navigating what can often be a very confusing healthcare system and automated care applications are a great way to drive patient peace of mind and improved provider efficiency.
Customer Case Study – Healthcare
Healthcare IVR Applications Help Healthcare Group Increase Call Volumes by 300%
Challenge
An association of more than 6,000 member physicians needed a promotional program to encourage frequent and chronic heartburn sufferers to see their doctors regarding potential diagnosis of a more serious illness. Read more…