Solutions for Travel & Hospitality
Customer loyalty in the travel and hospitality industries is difficult to secure. These companies spend significant energy and money to garner a greater share of the traveler’s wallet. Automation can play a big part in helping provide critical information faster and more accurately to time-strapped customers. First Data Voice Services has helped hospitality clients drive customer satisfactions with:
- Automated loyalty program customer support
- Real-time availability and pricing inquiry tools
- Reservation management functions (confirmation, late arrival notification, cancellation)
Customer Case Study – Travel & Hospitality
Speech-Enabled Travel and Hospitality IVR Applications Help Company Increase Revenue and Improve Customer Service
Challenge
An international hospitality company, operating more than 200 full-service luxury hotels and resorts in 43 countries needed to offer a flexible, efficient solution to accommodate the needs of its most valued, frequent-stay travelers. Read more…