Solutions for Financial Services

Financial Institutions generate vast amounts of transactional volume across many different product lines, and there are an increasing number of ways to leverage voice, Web and even mobile applications to drive self help. First Data Voice Services has extensive experience helping financial services clients improve operations via automated self-help, including:

  • Credit/Debit Card Activation
  • PIN Selection
  • Outbound notification of unusual account activity
  • Address Verification
  • Account Inquiry tools (balance, last transaction, etc.)
  • Transaction Management tools (account transfers, bill payment, address change)

Customer Case Study – Consumer Financial Services

FDVS Financial Services IVR Applications Help Financial Services Company Increase IVR Utilization by 25%

Challenge

A global leader in consumer financial services faced a number of challenges related to the company’s credit card products. A major issue was that the company had eight activation programs specific to various card platforms and products. This posed a number of challenges ranging from inefficient data collection to poor speed to market. Read more…