Solutions for Services Companies
For services companies, the quality of service delivered at every touchpoint often is the difference between keeping and losing a valued customer. Minimizing hold times, routing calls correctly the first time and getting customer issues resolved quickly are critical satisfaction drivers. First Data Voice Services has delivered hosted IVR applications across a large number of service industries to facilitate faster and better customer interactions:
- Speech-driven call routing based on customer need
- Management of routine account changes (name, address…)
- Service call/appointment scheduling
- Account status/bill payment
- Post contact surveys