Solutions for Retail
Larger retailers are increasingly reaching out to consumers and initiating programs to drive “anytime, anywhere service.” FDVS has worked with a number of retail pioneers on programs such as:
- Stored value card inquiries and support
- Credit card activation
- Outbound notification of promotional activities
- Loyalty program enrollment and customer management
- Customer surveys
Customer Case Study – Consumer Retail Financial Services
Stored Value Card Application Logged Nearly 25 Million IVR Minutes with FDVS Turnkey Financial Services IVR Applications Challenge
Challenge
When a major provider of closed loop gift card solutions initiated the first card-based stored value program with a national client, it revolutionized retail gift payments and in-store marketing.
Efficient call-handling support for these gift card programs, a key component of the company’s client offerings, was critical to their success. Read more…