Solutions for Utilities

Utilities manage millions of routine calls each week many of which are ripe for automation. Three key areas of opportunity include management of account changes, payments and reporting of service outages. First Data Voice Services has developed self service utilities IVR applications in all of these areas such as:

  • Self service changes to account profile information
  • Bill status and payment
  • Service outage status
  • Outbound notifications on service outages and collections