First Data Voice Services (FDVS)—formerly known as Call Interactive—was created in 1988, as a joint venture between AT&T and American Express, in an effort to combat non-receipt credit card fraud. Thousands of mission-critical applications have been designed, built and supported 7x24x365 since our inception.
As a division of First Data Corporation, FDVS can leverage the financial and human resources of a $7 billion global company. In addition, we can reach into the company’s broad portfolio of services to help enhance automated customer care solutions with security, fraud protection, customer verification, loyalty and payment solutions just to name a few
From our roots in the financial services segment, First Data Voice Services now serves customers across multiple industries and automated care applications. Today, we continue to make history as a leading driver in the speech revolution, focused on providing emerging technology that will create the future of automated customer care. We can bring you the complete customer care solution—inbound/outbound call automation solutions with support ready for the wireless customer service world.