The Benefits of Working With First Data Voice Services

What We Do

First Data Voice Services develops and hosts outsourced, automated voice applications from a secure, world-class set of network facilities. Unlike many of our competitors who are focused on selling hardware, software and professional services, FDVS is focused on building voice applications that drive measurable business results for clients:

  • Improve the customer experience
  • Upsell through automated channels (inbound/outbound)
  • Enable real-time application changes and activations
  • Reduce operational expenses
  • Leverage innovative technology (VoIP, Speech, CTI)

How We Do It

We get to know your business. Our consultative approach begins with an initial evaluation and testing of your existing customer contacts, critical business processes and reporting. Our IVR experts will make immediate recommendations for improving the effectiveness and efficiency of your customer interactions. FDVS’ proven approach includes:

  • Ongoing consultation leading to timely implementation of new automation approaches and best practices
  • Optimal use of speech technologies
  • Flexible system integration to leverage any applications, systems or hardware

Why We’re Different

FDVS delivers predictable business results for our customers. We drive customer value via:

  • Outsourced Hosted Model: Looking for enhanced customer service applications with low upfront costs? First Data Voice Services is the answer. With our secure hosted platform, you can take advantage of the latest in IVR technology without having to invest upfront and maintain costly platforms.
  • Real, Measureable Business Results: FDVS has been creating best-of-breed voice solutions since 1988 and has experience across many industries and customer applications. We understand customer behavior and where clients can benefit from voice automation. Each project begins with quantification of potential benefits and each implementation is measured based on our success in meeting targeted goals.
  • Flexible Partnership Approach: Every client is different so we have multiple models of partnership; FDVS Managed, Co-Managed and Client Managed. No matter what the model, the FDVS relationship management team will continuously partner with you to identify additional opportunities to drive voice automation in your business.