Automated Customer Care Solutions
A proven leader in automated customer care, First Data Voice Services provides highly scalable Interactive Voice Response (IVR) solutions that offer tangible business results—increasing automation rates, delivering a compelling return on investment and improving the caller experience. Our hosted IVR platform addresses a wide variety of business issues such as automated customer service, voice self service, management of customer account information, including phone-based bill payment, speech-to-text transcription for collection of account data and administration of customer surveys.
Let us understand your business challenges, and we can tell you if an automated customer care solution can help. Key Features of our advanced IVR technology solutions include:
- Open standards-based architecture
- Multi-modal application development
- Expertise across all traditional and emerging technologies (DTMF, Speech Recognition, VoIP, CTI)
- Highly skilled development and operational support teams
- Branding/persona development via speech applications
- Reporting and analysis