Intelligent Outbound Solutions With 2Way-ConnectSM
Use of automated outbound voice messaging is on the rise as more and more businesses understand the timeliness, flexibility and cost effectiveness that automated voice message delivery affords relative to other forms of communication.
First Data Voice Services’ 2Way-ConnectSM solution offers the ideal combination of outbound voice platform capabilities and application development expertise in designing outbound programs aligned with your business objectives. Our solutions include automated message delivery, personalized telemarketing, automated telemarketing and voice mail delivery. As a proven leader with nearly a billion minutes of outbound messaging experience, FDVS can design automated, interactive solutions that deliver time-sensitive information to your customers while enabling, capturing and integrating their feedback into your core systems.
Outbound Messaging Builds Customer Relationships
When you reach out to customers to alert them to situations regarding your account relationship, they truly appreciate the effort. Many of us have experienced the mixed feeling of fear and relief when we get a call from our credit card provider about questionable account activity or from our airline about delayed or cancelled flights. The fact that these companies are looking out for their customers means a lot in terms of loyalty and repeat business. That’s where automated outbound messaging comes in. 2Way-Connect applications are focused on three areas of event-triggered communications:
- Risk Management: Outbound messaging is an ideal medium for customer authentication and verification of account activity for credit card, ATM, banking clients and more.
- Customer Service: Changes in service status drive major call volume and customer inconvenience. Calls and dissatisfaction can be pre empted with proactive outbound messaging informing customers about a situation and offering advice and alternative options. Many customers also want to know when offers and new products become available that might be of interest. Automated outbound messaging is a great way to grow revenue with existing customers by keeping them informed of special offers you make available.
- Collections: Companies typically spend heavily on live agent outbound calling informing customers about near/past due account balances when, in many cases, an automated interactive message is just as effective. Increasingly, businesses are segmenting their collections activity using automated outbound messaging as a major part of the communications mix.
Why 2Way-Connect?
Automated outbound messaging with 2Way-Connect is one of the most efficient means of communicating with your customers. Significantly less expensive than agent-driven outbound calls or mail based communications, 2Way-Connect also has proven high contact rates and the ability to collect response data more effectively than other forms of communication.
Our secure hosted platform enables a fully integrated, end-to-end solution for message creation, delivery, data capture and data integration or call rerouting to a live agent where required. Leveraging capabilities throughout FDC, we can facilitate multi-channel outbound communications via voice, e-mail and SMS and have a long history of delivering effective outbound programs for across multiple applications and industries.