More Effective Risk Management

The increase in identity theft and new methods of obtaining customer account information means that all companies need to be increasingly vigilant in both preventing and reacting to fraudulent activity. Previously, suspicious account activity notifications have been handled exclusively with live agent outbound calls; however, the increased volume has put pressure on financial institutions, card issuers and other companies dealing with security concerns to find faster and more cost effective ways to alert customers to potential risks.

Fast, Flexible and Interactive

With 2Way-Connect, outbound messages can immediately alert your customers to unusual account activity and offer a variety of options for follow through. For example, customers can respond to a fraud alert by:

  • Automatically verifying the transaction
  • Verifying the transaction and requesting an extended credit limit
  • Requesting a temporary hold while verifying account activity
  • Confirming the fraudulent transaction and transferring to a live agent
  • Confirming the fraudulent transaction and automatically cancelling the card

Whether a true fraud situation or a false alarm, customers appreciate knowing that their providers are doing everything possible to protect and respond when it comes to security. Speed is critical in tackling fraudulent activity and 2Way-Connect gives you the power to maintain an open channel of communication with your customers, 24 hours a day, 7 days a week.

FDVS—A Market Leader in Outbound Risk Management Applications

With our strong roots in the financial services arena, FDVS has been designing risk management IVR solutions for nearly 20 years. In fact, First Data supports over 630 million active credit cards, and we provide IVR solutions to five of the top 10 banks in the U.S. plus many other financial institutions looking to support their customers with the highest level of fraud detection and management.

Given our extensive application development in the area of risk management, FDVS has developed customizable templates that incorporate best practice learnings and save clients time and money in bringing fraud applications to market. Learn more about First Data's end-to-end risk management capabilities: