The Next “Killer App” for Collections
Clients consistently experience improved contact rates and decreased costs when adding 2Way-Connect to their collections communications mix. That is why collections is the fastest growing application in the outbound voice messaging industry. 2Way-Connect enables companies to work more past due accounts faster than with live agents alone. Perfect for first contact, small balance and first time offenders, 2Way-Connect can take on a large share of collections contacts for a fraction of the cost.
Anytime, Anywhere Communications
Applications can be built as simple one-way outbound past due notifications to more sophisticated two-way tools that can either accept a customer payment or transfer the customer to a live agent for further handling. The system can leave voice mail and delivers high callback rates. Less threatening than a live rep, outbound collections messages have low hang-up rates and are a great way to explain payment options to past-due customers.
Make the Numbers Work for You
Our experience has proven that adding outbound messaging as a collections tool invariably drives down cost per $ collected. Specific areas of efficiency include:
- Reduced cost versus live contact
- Improved contact rates
- Increased voice mail callbacks
- Immediate payment data capture capability
Several clients have even experienced higher average payments with 2Way-Connect versus live agents. The savings are too clear to ignore. Contact FDVS to let us help you add automated outbound messaging to your collections efforts.