Customer Self-Service
As a proven leader in automated customer service solutions, First Data Voice Services provides highly scalable Interactive Voice Response (IVR) services for a variety of industries. FDVS has years of expertise creating automated financial applications such as card activation, PIN selection, account balance and payment inquiries, as well as serving mission critical functions such as accepting and routing lost or stolen calls from frantic cardholders, all with the utmost level of security maintained within the First Data network. From our roots in the financial services sector, we’ve expanded to service clients across many industries and customer self-help applications such as:
- Customer account inquiries and changes
- Loyalty program customer support
- Stored value card inquiries and support
- Reservations inquiries and booking
- Program/promotion enrollment
- Service outage notification…and more
In addition, FDVS offers an advanced fax, e-mail and SMS platform to its clients providing a custom solution when a document is required to communicate with a customer or business partner. Clients utilize fax-on-demand programs that provide established documents based on caller input and data received from the client. Others create custom documents based on caller input and client data. All of the fax and email programs are delivered on a highly intelligent platform with advanced network analysis capabilities.