Data Collection and Transcription
First Data Voice Services provides the ability to capture and utilize requested information such as name, address, phone, e-mail addresses or other profile data provided by your customers. This feature can be added to any existing First Data Voice Services application and enables you to add contact data or other key information to your existing customer profiles. The end result a more fully automated solution that saves CSR time and is a very low cost way to augment your database with both critical customer profile information and valuable marketing data.
- Collect account profile changes (name, address)
- Capture e-mail and opt-in information
- Collect information for delivery of marketing materials
- Collect customer preference information for future communications